Return and Refund Policy

Return Window
At Leevi.in, our return and refund policy applies only under specific conditions, as outlined below. Returns and refunds are not permitted under circumstances other than those listed.

Return Eligibility Criteria

  1. Incorrect Product Shipped
    If you receive an incorrect product, we apologize for the inconvenience. Please contact us within 24 hours of receiving the item to initiate the return and refund process. We will promptly arrange to ship the correct product to you at no extra cost.

  2. Damaged or Spoiled Products
    In the event of a damaged or spoiled product, contact us within 24 hours of receiving your order. Quality is important to us, and we will investigate the issue. If the damage or spoilage is verified, we will offer you the option of a replacement or a refund for the affected item.

Return and Refund Process
To initiate a return and refund, please follow these steps:

  • Contact Us: Reach out to our customer support team within 24 hours of receiving your order, either by phone or email, and let us know the issue. We will provide you with a return authorization.
  • Submit Evidence: Please provide clear photographs of the incorrect product or evidence of damage or spoilage to assist us in our assessment.
  • Receive Return Instructions: Our customer support team will guide you through the return and refund process, including sending a return shipping label if necessary.
  • Resolution: Once we receive the returned item and verify the issue, we will process your replacement or refund. Refunds will be credited to the original payment method within 7 days.

Important Note
We can only accept returns or complaints received within 24 hours of receiving your order and for the reasons specified above. Returns or complaints received outside of this window cannot be accommodated, as this helps us maintain our quality standards and provide you with a seamless shopping experience. Your satisfaction remains our top priority.

 

Cancellation Policy

If you wish to cancel an order, you may do so within 3 hours of placing it. Simply contact our customer support team via phone or email to request the cancellation. If the cancellation request is made within this 3-hour window, we will process a full refund.

If the cancellation request is made after 3 hours, the order may have already entered processing for preparation and shipment, and we will not be able to cancel it. In such cases, our standard return and refund policy will apply once the order is delivered to you.

Thank you for choosing Leevi.in. We are committed to providing you with quality products and excellent service!

Replacement If you opt for a replacement, we will dispatch the correct product within 1-3 business days upon receiving and verifying the returned item. This ensures a seamless process and timely resolution for your order.