What do I do if my package has been damaged?

Our parcels are packed carefully for every order, however shipping can increase a slight chance that some might get damaged. Please read our return/refund policy, take an unboxing video, and write to us at organic@leevi.in for further assistance.

What do I do if some items in my order are missing?

We undergo a strict quality control procedure for every order before being dispatched. However, if the items are different from what you ordered or if some items are missing, please read our return/refund policy, take an unboxing video, and write to us atorganic@leevi.infor further assistance.

Who should I contact for queries/concerns related to products or delivery?

You will be sent an order confirmation email along with your tracking details once dispatched. However, if you have any concerns over your order status, please feel free to reach out to us at organic@leevi.inand our customer support team will be happy to help you!

What to do if my payment has gone through but I haven’t received an order confirmation email?

In case your payment has gone through, please check your spam folder for an order confirmation email. If you do not find the email, please reach out to us at organic@leevi.in and our customer support team will be happy to help you!

When will my order be dispatched?

Your order will be dispatched 24 to 72 hours after placing your order post which you will receive an email with your tracking details.

How long will the shipping take?

You can expect a standard shipping time of 2 to 6 business days as mentioned during checkout!

What is the refund and return policy at Leevi Organics? 

we have strict return/refund policies. So please go through our return/refund policy here. If you feel like you need more assistance, please feel free to drop in an email to organic@leevi.in 🙂